FREQUENTLY ASKED QUESTIONS

1) How does VoiceText conferencing services help my business?

A) VoiceText conferencing puts your customers at your fingertips, and brings them to you in a way you never had before. You improve your efficiency of operation, and improve service for your customer, both of which impact your company's bottom line.

2) How is my call secure?

A) When calling in, moderator and participants have been assigned codes that they must use to access the system.

3) Why do you give a free trial?

A) Like all free trials, once you sample our product, you will agree that it's more than worth the money.

4) What features do you offer?

A) We can record your conference and deliver you the sound file via internet, we can transcribe it and send you the document. We also offer toll free and international dial in lines. Please surf our website for a complete list of feature services.

5) How will conferencing make a difference for my business?

A) Today's hyper-competitive business environment demands that organizations get more productivity out of all of their activities, including meetings. That's why so many organizations have turned to the teleconferencing technologies that enable virtual meetings over the phone and via the Web.

Audio and web conferencing from VoiceText can facilitate decision-making and maximize business initiatives while reducing the costs of face-to-face meetings - from routine project check-ins to sales and marketing training to critical executive briefings, and everything in between. No matter where in the world your meeting guests may be.

6) What is Audio Conferencing?

A) VoiceText’s audio conferencing service allows you to conduct meetings via conference call with up to 1,000 guests. In addition to our reliable teleconferencing service, we offer a level of customer service unparalleled in the industry—real people available during extended business hours, with emergency support on call 24/7. We also include free training and customer support.

For more complex, high profile or larger teleconferences, VoiceText can provide the following optional, professionally coordinated attended operator services:

· Pre-Conference for the host to go over the flow of the call with the operator.
· Polling to ensure that all participants are on board.
· Security Screening against a list of guests you provide.
· Question and Answer Session conducted by a professional operator.
· Call Report immediately after the call—including names and phone numbers of participants, a listing of connect and disconnect times, and caller IDs.
· Dial-Out Service to save guests from paying for a call and to ensure their participation.
In addition, each conference call may be digitally recorded and archived for playback, rebroadcast, or transferred to audio or data CD in a variety of formats. VoiceText can also help edit your recordings, which includes deleting or adding in segments as needed.

7) What is Web Conferencing?

A) The web conferencing service from VoiceText kicks teleconferencing up a notch, allowing you to conduct meetings in real-time over the Internet. Participants can present, demonstrate and share control of any document, presentation, software application, web page or part of a user’s desktop.

· Cross platform—works on both Windows and Macintosh.
· Users hear the audio portion of the meeting over a phone line while viewing the visual portion on their desktops.
· Voice over IP (VoIP) users can connect a microphone and speakers to their computers to listen to the audio.
· Critical information resides securely on the computer or server, with SSL encryption available for additional security.

VoiceText’s web conferencing service includes all the attended features of our audio conferencing service as well as a personalized sign-in page. Recording and editing support are also available.

Start maximizing your efforts in sales, marketing, training, customer care and distance learning today!

VoiceText offers a variety of teleconferencing service plans at both metered and flat rates. Single call pricing is available—no contract or volume commitment required.

8) Who is Voicetext Communications?

A) VoiceText Communications—an Austin, Texas-based, full-service conference call center—specializes in communications for local and international businesses, large and small. We provide a range of automated, operator-assisted business services—including audio teleconferencing, webcasting, and toll-free and toll-interactive voice and fax messaging. With our new Reservationless system, your organization will never have to book another conference call again. You will be billed only when your codes are used. Our state-of-the-art network and skilled professional staff allow us to customize any service to fit your business’s specific needs. We’re committed to providing the best service in the industry through total dedication to you and the quality of your call.

 
 
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