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VoiceText.com is a full-service audio
teleconferencing company. Our equipment is state-of-the-art,
fully digital, and through our use of multiple long distance
carriers, we can provide full redundant access. You
will never have to book another conference call with our
reservationless system. If you prefer making reservations,
our system is one of the simplest and fastest in the industry.
A conference call can be scheduled in less than one minute
by touch-tone phone, an email notification, or by speaking
to one of our friendly call coordinators. Couple this
with some of the lowest rates in the industry, outstanding
customer service, and high level of security you can see
why VoiceText.com has become the fastest growing audio teleconferencing
provider in the Southwest. Providing service to some of
the nations largest associations and Fortune 500 companies.
Standard Features
- Music Awaiting Chair
- Participants listen to music until a moderator joins
the conference.
- Direct Entry - Dial
a phone number, join the conference. No access code
required.
- Conference Entry Code
- Participants must have access code to join the conference.
- Pin Code - For additional
security, participants may be assigned individual personal
identification numbers that must be accompanied with the
conference entry code.
- Security - By pressing
*7 the speaker locks the conference and prevents anyone
from entering.
- Entry Tones - A tone
will alert the group that someone has entered the conference
(activated upon your request).
- Entry Announcements
- A person's name is automatically announced as they join
the conference (activated
upon your request).
- Roster Playback - During
the conference a moderator can play the recorded names
of the participants (only
available if entry announcements are activated).
- Exit Announcements -
The group may hear tones or system message if someone
leaves the conference (activated
upon your request).
- Fax/Email Confirmations
- For every call scheduled, a confirmation will be faxed
for review.
- Lecture - A moderator
may press *5 to toggle conference from lecture to interactive
and vice versa.
- Individual Mute - Any
listener may mute their line by pressing *6 (toggle
feature)
- Gain - An individual
person can increase the volume on their line.
- Reports - Detailed
call reports with originating telephone numbers are available
for 800 conference services. Participant count is
available by fax or email for toll unattended toll calls.
- Help - By pressing *0
a participant or moderator can summon the operator for
assistance.
- Unattended - No operator
assistance is needed, but one is always monitoring calls.
- Account Groups - Provide
multiple codes/accounts for departments for easy billing.
- Conference Disconnect Features
- Available 5 minute warning or unlimited time length
upon request.
Enhanced
Features—Operator Assisted Calls
- Attended
- A conference operator, per your request, is there to
tend to special needs. i.e.: live operator introduction,
sub conferences, etc.
- Pre-conference
- A scheduled conference for the moderators prior to the
main conference. This gives the speakers privacy and time
to organize thoughts. When it is time to begin the
main conference, the operator will join the pre and the
main conference together and give a formal moderator introduction.
- Screening/Security
- Each caller is checked against the list provided by
your company before placed into the conference.
- Roster
- Operators take names and phone numbers of each caller
and provide you with the list.
- Questions
& Answers (Q&A) -
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Operators take names of the participants.
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Moderators give their presentation, then open the
call up for questions and answers.
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Operator formally announces instructions.
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Participants signal by pressing "1" on
their touchtone keypad that they have a question.
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Operator announces the name of the next person to
state their question.
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At closure of the Q &A, the operator announces
"That now concludes our question & answer
session.
- Polling
- Fully operator assisted. Your
question list or survey will be preprogrammed with corresponding
numbers on the touch-tone keypad. A report shows the number
of voters on each question as well as the percentage response.
- Recording
- The conference call may be
digitally recorded for playback, rebroadcast, tape, DAT,
mini disc, or emailing of file in various formats.
- Editing
- Recordings can be edited by
deleting segments, or adding in.
- Live
Introduction - The conference
operator will announce the start of the call and introduce
the key moderator.
- IVR
Scheduling - You can
schedule conferences by using your touch-tone phone &
perform many conference management functions.
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